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Help & Advice


Our Guarantee

We offer a 100% guarantee. If you are not happy with your product, send it back to us within 14 days of the date of purchase, in the original packaging and we will replace it for you!


Delivery

Delivery is via third party courier. It is our company policy that we do not ship to a Post Office Box in New Zealand. PO Box deliveries are fine for Australian addresses. Shipping addresses cannot be changed once an order has been shipped. As the registered couriers are third-party courier companies, we are unable to control their delivery times. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery. Orders cannot be cancelled once order has been shipped. Shipping time may vary depending on your location, please allow 2-10 working days for delivery. 

For estimated delivery times and cost for shipping click here
 

Sales support

We pride ourselves on our amazing sales support. Please contact us for any assistance you may require. 

Customer Service Contacts

New Zealand: 0800 003548 (free phone)
Australia: 1800 281 231 (free phone)
USA: 1888 689 0281 (free phone)

Please note that our customer service phone line is operated from New Zealand and is only manned during local business hours (0800 – 1630 NZDT)

 
 
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GUARANTEE
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STORE FINDER
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Call us

USA 1 888 689 0281 (free phone)
AUS 1800 281 231 (free phone)
NZ  0800 003548 (free phone)
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